Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Certain types of merchandise are exempt from return. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete the return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations in which only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened
Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error.
Any item returned more than 30 days after delivery
Refund
Once we have received and inspected your return, we will send you an email to notify you that we have received the returned item. We will also notify you whether your refund has been approved or denied.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or Missing Refunds
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at
refund@homify-store.com
Sale Items
Only full-price items are eligible for refunds. These items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please fill out the form: